Basic Job Functions
The Help Desk Representative will be responsible for providing Level 1 and/or Level 2 technical support and customer service for internal employees and will serve as the primary point of contact for all IT related requests and technical problems. In addition, the Help Desk Representative will receive and categorize all incoming Help Desk emails and phone calls; ensuring requests and problems are clearly identified and documented within the help desk ticket tracking database. The successful Help Desk Representative must be a flexible problem solver for both technical and procedural inquiries and take responsibility for escalating unresolved requests/problems to the appropriate technical support teams. The Help Desk Representative position includes 2 levels based on experience (Level I designated for representatives with 1-2 yrs. of help desk experience and the Level II is for those with 2-4+ yrs. of experience).
Minimum Job Requirements
Note: Job Description is subject to change at any time and may include other duties as assigned.
Equal Opportunity Employer Statement: Sundt Inc. is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, religion, sex, color, age, disability, national origin, covered veteran status, or genetic information. We recognize that diversity and inclusion is a driving force in the success of our company.